Shipping & delivery

At Nathena, we are committed to providing you with an exceptional shopping experience, including efficient and reliable shipping services. Please take a moment to read our shipping policy to understand how we manage delivery for your orders.

1. Order Processing:
- All orders are processed within 1-3 business days from the date of purchase.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has shipped, you will receive an email confirmation with tracking information.

2. Shipping Methods:
We offer a variety of shipping options to meet your needs:
- Standard Shipping: Estimated delivery time is 5-7 business days within India.
- Express Shipping: For faster delivery, choose our express shipping option with an estimated delivery time of 2-3 business days within India.

3. Shipping Costs:
Shipping costs are determined by the weight, size, and destination of your order. You can view the shipping cost during the checkout process before finalizing your purchase.

4. Order Tracking:
After your order ships, you will receive a tracking number via email, enabling you to monitor your delivery's progress. Track your order on our website or through the carrier's website.

5. Shipping Restrictions:
Currently, we ship within India and to select international destinations. We are actively working to expand our international shipping options to serve more customers globally.

6. Delayed or Lost Shipments:
While we strive for timely delivery, unforeseen circumstances may occasionally result in delays. If your order is significantly delayed or lost in transit, please reach out to our customer support team, and we will assist you in resolving the issue promptly.

7. Delivery Address:
Please ensure that your shipping address is complete and accurate to avoid delivery issues. We cannot be held responsible for lost orders due to incorrect or incomplete address information provided by the customer.

Thank you for choosing Nathena! We look forward to serving you.